FAQs

You asked. And so did you. And you.

Questions about wedding hair

How far out should I book you for my wedding?
It is always best to email in and check that your date is available ASAP. I then pencil you in and when you are 12 months out from your wedding date, I will email you to confirm that we are proceeding with the booking. 

How do we confirm a booking?
You are sent an invoice once you have confirmed all of the information. The deposit needs to be paid to secure your date.  Your date is NOT confirmed until you have paid the deposit.

How much is the deposit?
Your deposit is based on the total of your full invoice.
If your full invoice is:
-Under $500: Your deposit will be $150
-$500-$1000: Your deposit will be $300
-$1000-$1500: Your deposit will be $450
-$1500-$2000: Your deposit will be $600

When should we book a trial?
It’s best to have your trial a few weeks before the wedding day. We will make sure your hair is in a similar condition/length/colour to how it’ll be on the wedding day.

How long does a trial take?
You are allocated one hour for your trial. Trials can be held at my studio in Lower Hutt.

How do I prepare for a trial?

  • Make sure you have "day old hair" (that it hasn't been washed on the day).

  • Please bring any hair accessories/veil you would like to wear on your wedding day so we can check how they sit with your hairstyle.

  • Please wear make-up on the trial (if you’re wearing make-up on the wedding day) so we can see a more 'finished look' at the end.

  • Please also bring any photos for inspiration.

It’s also helpful to wear a similar neckline to your wedding dress so you can see how your neck, collarbones, shoulders and back work with your style. If you will be wearing permanent extensions on the day please make sure you have them in for the trial.

Your trial is to be paid for in cash, on the trial day.

How much is the travel cost?
A fee will be quoted once your preperation location is locked in. It is based on standard IRD mileage rates which is 0.82c per kilometre. Please see the pricing page for more travel information

What time will my hairslist arrive on the wedding day?
The best way to work out what time your stylist should arrive is to work backwards. Take the time you need to be at your ceremony, then take the clock back using the timing below:

  • Travel time from getting ready location to the ceremony location

  • 30 mins to have a drink and have photos while getting ready

  • 30 mins to get dressed

  • 1 hour for the bridal hair

  • 40 minutes per bridesmaid/extra head

  • 20 minutes for each flower girl 

  • 5/10 mins as a lateness buffer

Do you cut and colour hair?
No, we only style the hair.

Do you do wedding hairstyling in Auckland?
Yep, sure do. Please get in contact ASAP so we can book the cheapest flights.​

How many people can you style in one morning?
I can style up to 7 people before I will need to bring in an assistant or another senior artist

What’s in your contract?

USE OF IMAGES:  I have a beautiful Fuji Film XT-20 that I bring to all weddings with me to snap some cute prep photos. However, I’d love to use professional photos for our website, social media, display, publication, advertising and exhibition. Please feel free to send some images after the wedding and I’ll be sure to credit the photographer.

LIABILITY: In the unlikely event of personal illness or other circumstances beyond the control of Dollhouse ‘Do, the Clients may receive a full refund of any deposit already made. We will endeavour to provide the Clients with a suitable alternate hairstylist, if required.

CANCELLATIONS / POSTPONEMENTS: If Dollhouse 'Do has to cancel, Clients will receive a full refund of any deposit already made and we will help you find a suitable replacement. 

If the Client cancels, deposits are non-refundable.​

WHAT MAKES UP A DEPOSIT: A deposit secures that time and date specifically to you. A deposit is essentially a safety contact between the client and the stylist, meaning we will not accept any other work so that your wedding runs smoothly and you will keep your booking, so that our business get to stay open!

A deposit secures the wedding date, pays for the time we spend emailing back and forth, the admin, invoicing and contracts. It covers the costs of our booking system, website build and accounting software. It covers the training costs that have gotten us to the top standard and all of our tools, equipment and product that we have stocked up on based on our confirmed bookings.

The deposit covers the back end, the balance covers the day. If you chose to book and then cancel or postpone, that deposit covers the back end for the time spend on THAT booking for THAT day and will not be refunded. If you choose to postpone, you will need to pay for a new deposit.

Thank you for supporting our small business and helping us grow to where we are now :)